Empire Today, LLC gives to promote and install, and does market and put in flooring items which include carpet, Wooden flooring together with other similar products.
It had been disappointing to read about your product sales appointment, as this isn't the practical experience we hope for our clients. We want to know extra about your issues with the income rep, and we'd be delighted to higher clarify our pricing and cost match assurance. We would wish to transform this right into a good knowledge to suit your needs, and we is going to be achieving out to you personally shortly.
Stop subsequent B J. twelve/18/2012 I put in place an appointment just one week prior and known as back again to confirm for today at 1pm. When nobody confirmed by 2pm, I referred to as again "he's on the way in which". 3pm "she received held up, she's coming".
We have been painting a place and had to stop the task for them to perform the set up. This firm wished to give us very constrained special discounts and we wound up canceling the buy. We've been very simple people today to operate with and fully grasp things take place, but this was Totally preposterous! At the time, we lived around an hour or so clear of the property and it was over and above inconvenient to own folks not present up soon after we rearranged our schedules to get there! I will NEVER go together with Empire yet again! I am telling all of my family and friends to In no way use this firm!
Wait! I just put in two hrs on Saturday doing this section. Once i voiced concern, he instructed me there wouldn't be anymore hiccups, and even discounted the ultimate rate a tiny bit. Experience a tad better. He encouraged that set up would start on Thursday and previous through Saturday. I Permit him know I'd a medical appointment Friday afternoon which could not be rescheduled, along with the set up crew would wish to accommodate. He let me realize it was not a problem, and to tell the direct around the installation crew after they arrived.
The revenue rep wound up quoting me all over $8000 dollars much more than the opposite bids I've gotten. Determined by the level of professionalism and expertise shown by this gross sales rep, the conclusion I've come to is Empire Today is really a joke. Any individual who does their analysis will know better than to go using this type of company.
I also concur that if I default on my guarantees under this arrangement, and Empire hires a legal professional to enforce this settlement, which i will pay Empire its fair authorized service fees and connected prices or expenses, providing it truly is authorized for me to do this."
Friday arrived, and progress on the ground was good. Until I reminded him on the appointment. As soon as I did, he claimed he needed to have the occupation finished that day, and required to keep in the house whilst I used to be absent. I then designed it very clear which i was not likely to permit that, and they required to finish on Saturday. To which he responded again that he is available in from Austin, and necessary to end today. If not, he would have to come back Monday. So, I instructed him, Monday it is actually.
I really need to say, the convert-close to time at the time I posted this issue was remarkable. My hat is off to Rex and Billy for stepping in and ensuring my challenges had been getting attended to.
I was then told they were sorry with find this the "misunderstanding" and will knock $1000 off my bid. I informed them I might in no way below any situations do enterprise with these kinds of an unethical corporation. I had been then asked what should they made available to complete the job for under my other bids. I told her there was Certainly nothing she could say to encourage me to try and do business with them and also to remember to just give the confirmation cancellation quantity i had been hoping to obtain by way of 15 minutes of being on maintain and conveying my problem.
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Choose my suggestions never use them. Just drop by Lowe's or Residence Depot. No less than they stand at the rear of their function. I have hired them for other initiatives in earlier and by no means had a problem.
My 1st appointment was scheduled for January 2, 2015 which was excellent mainly because I was off. About one hour before the time frame that someone was purported to display up, the salesperson, **, phone calls, points out he's from city on getaway and Empire need to've created a blunder scheduling me on that day. He requested if it was possible that he could appear Monday. I agreed since I occurred for being off that day likewise. He mentioned he would call all around midday Monday January 5, 2015.
Was this evaluation …? Helpful 7 Funny 2 Great Comment from Tina B. of Empire Today Business Manager six/26/2014 Thanks for bringing your concerns to our focus, Jeff. We realize that you've presently gone… Thank you for bringing your problems to our notice, Jeff. We recognize that you have presently gone with An additional business, but we might continue to like the chance to talk to you and find out more about your experience.